Customer Care

Bond Demolition meets the high standards expected by our customers by

Being cost effective and applying well developed efficiency savings practices.
Protecting the environment
Ensuring safety is not compromised

To achieve this, we will

Arrange appointments with customers to carry out surveys, the work and inspection
Consult customers when planning any necessary changes to the agreed specification and delivery
Arrange programmes of work to support your wider goals
Set high standards for materials, workmanship and service delivery
Explain options for the way in which the work can be undertaken
Listen to any problems that customers have about the work and try to resolve them
Control and manage expenditure within the budgets agreed
Consider the environmental impact of work carried out and the materials we handle
Make sure that our staff carry out their work safely and in accordance with relevant health and safety legislation and guidelines.
Ensure our staff and contractors carry and show on request formal identification. If the person calling does not have identification, customers will be entitled to refuse access.

We will approach all site clearance work in keeping with the principles of the Considerate Contractors’ Scheme – the eight point Code of Considerate Practice which includes the categories Considerate, Environment, Cleanliness, Good Neighbour, Respectful, Safe, Responsible and Accountable.

Customer Satisfaction

Customer satisfaction will be continually monitored using customer satisfaction questionnaire responses to ensure the high standard expected by our customers is delivered.

When a response is returned showing any dissatisfaction, we will contact the customer and ensure that:

The dissatisfaction is investigated
The cause is remedied wherever possible
Customers are advised of the action taken

Complaints and Dissatisfaction

We have a complaints system which covers:

The quality and performance of our service; and
The staff and contractors carrying out this service

Customers can make complaints in person, by letter or telephone, through our website, by text message or email. The Complaints process is covered by the separate Complaints Procedure.

Last Updated: 30/04/2008 14:23:39 By System Administrator